Terms of Service

Returns

We take great pride in our products and have thousands of satisfied customers. However, in the highly unlikely event that you are unhappy with your order, you should notify us as soon as possible but no later than 14 working days from receipt of the goods.

To be eligible for a return, you will need to notify us in writing by post or email and return the item(s) to us in a saleable condition. The item(s) must be unused, in the same condition you received it and in the original packaging. Please take every care to ensure the goods are not damaged in transit; we strongly recommend insuring the return delivery if the value of the items is over £50. If the goods are not adequately packaged or are returned damaged, you will be liable for the cost of replacement or repair.

 

How do I arrange a return?

If you change your mind, you can return your product to us within 30 days of it being dispatched, unused and in its original retail packaging

If you wish to return an item, you must contact us to receive an authorisation number

You can contact us by email to arrange a return, support@motakraft.co.uk

 

Will I have to pay to return an item?

Yes you will be responsible for paying for return your item(s) unless the goods are faulty.

For larger items such prices vary depending on the courier that will be collecting the goods from your home, item weight(s) and dimensions.Please contact us for a quotation

 

How long do I have to return an item?

You must return the item(s) within 30 days (from the date of dispatch of the product to you)

 

Can I receive a refund for my return?

We can only offer a refund if the item is unused and is returned in its original packaging with the seal and labels intact

 

Can I exchange my item?

We’re no longer offering exchanges on items. Once your item is returned in line with our returns policy, you will be refunded for the order and you’ll need to place a new order

 

What if the item is damaged or faulty?

All items receive a 6 month guarantee, if your item is faulty by manufacturing defect and it is not related to misuse we will repair or replace the damaged item

Contact our Customer Service Team and they will guide you through the next steps

Please read our  for further details

 

How will I be refunded?

The refund will go back onto the same card / account used at the time of purchase and will be paid back to you via a return transaction. By law, we are unable to refund to an alternative card / account.

If the refund was to be declined, we will then contact you within 14 days to obtain further information

 

How long will it take to receive a refund?

We will refund you within 30 days of receiving the returned item

Please ensure you include your 7 digit returns reference number so we can promptly process your refund

 

I Need to Return an Unwanted Item

We are happy to take back unused items in 'as new' condition for a refund, credit or exchange:

• You must declare to us within 14 days from the day after delivery that you wish to return the item.

• Goods must be in original packaging and packaged to prevent damage in transit. Brackets and fitting must be packed so as not to scratch or dent the product in transit

• Goods must not be used or fitted, retail packaging must be complete, and you must return all component parts

• Return postage is non-refundable, and in cases of customer error for example ordering the wrong product we reserve the right to retain the shipping costs associated with dispatching the goods.

• Full monetary refund will only be issued for items declared to be returned within 14 days from the day after delivery.

 

What happens if I forgot to include my returns slip?

If you forget to include your returns form our warehouse cannot match the return to your order and your refund may be delayed.  Please contact us as soon as you can, and we will do our best to help

 

Please read our returns policy for further details

To be eligible for a return, you will need to notify us in writing by post or email and return the item(s) to us in a saleable condition. The item(s) must be unused, in the same condition you received it and in the original packaging. Please take every care to ensure the goods are not damaged in transit; we strongly recommend insuring the return delivery if the value of the items is over £50. If the goods are not adequately packaged or are returned damaged, you will be liable for the cost of replacement or repair.

The goods should be returned to the following address:

Motakraft Returns

 

To help us expedite your return, please insert a piece of paper with your name, address and invoice number securely into the packaging.

 

At your request, we can arrange collection using our own couriers for a cost of £45 inc. VAT for items such as side steps, roof bars etc. and £65 inc. VAT for larger items such as roof racks, side bars ,exhausts etc (mainland UK only).

Once your return is received it will be inspected within 5 working days. We will then send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund/exchange. If approved, the exchange goods will be sent out right away or your refund will be processed, and a credit automatically applied to your credit card or original method of payment. Please note that, depending on payment method/organisation, your funds may take up to 72 hours to clear.

If you do not receive your refund, please contact your bank. If they are unable to assist, email us at support@motakraft.com..